Getting Started

How do I respond to matches?
1. When you thumbs up an Artist/Venue, they receive a notification to their profile of the match request. If your notification bell at the top right of you...
Fri, 22 Mar, 2019 at 3:53 PM
How do I edit my User Account details?
Sign in to your user account. If you have not yet created a Side Door account go back and create one.  Once you are signed in to your account, click on th...
Fri, 26 Apr, 2019 at 3:10 PM
How do I edit my notification preferences?
Sign in to your user account. If you have not yet created a Side Door account go back and create one.  Once you are signed in to your account, click on th...
Thu, 30 May, 2019 at 10:50 AM
How do I get paid for my shows?
Ticket sales for your Side Door show are processed through the Side Door platform. Side Door offers transparent settlement sheets that Hosts and Artists ca...
Fri, 22 Mar, 2019 at 3:54 PM
How do I edit my billing information?
You must be signed into your Side Door account. Click on the profile icon in the top right corner of the screen. A drop down menu will appear. Click on “Bi...
Thu, 4 Apr, 2019 at 11:01 AM
How do I book a show/chat with a match?
In order to begin chatting with a user to book a show, you must match with them first! Click here to learn more about matching. If you are the one respon...
Thu, 30 May, 2019 at 10:50 AM
Where do my matches go? Can I see them?
Whenever a user clicks ‘Request to match’ or ‘Maybe later’ on an Artist or Venue from the search screen, that profile will disappear. Clicking ‘Maybe late...
Fri, 22 Mar, 2019 at 3:56 PM
How do I change an accidental 'Maybe later' or 'Dismiss'?
If you'd like a match response reversed, please email us directly at support@sidedooraccess.com. A Side Door staff member will process your request ...
Fri, 22 Mar, 2019 at 3:58 PM
How can multiple people manage a single profile?
Multiple users can be added to a single Side Door venue or performer profile in order to help find matches, manage bookings, respond to chat messages, and m...
Tue, 28 May, 2019 at 3:21 PM
When will I get paid for my shows?
Side Door’s Stripe Connect integration operates on a 7-day rolling payout schedule that begins the midnight following the show and continues until the show...
Fri, 5 Jul, 2019 at 3:24 PM