Getting Started
1. When you thumbs up an Artist/Venue, they receive a notification to their profile of the match request. If your notification bell at the top right of you...
Fri, 22 Mar, 2019 at 3:53 PM
Sign in to your user account. If you have not yet created a Side Door account go back and create one. Once you are signed in to your account, click on th...
Fri, 26 Apr, 2019 at 3:10 PM
Sign in to your user account. If you have not yet created a Side Door account go back and create one. Once you are signed in to your account, click on th...
Thu, 30 May, 2019 at 10:50 AM
Ticket sales for your Side Door show are processed through the Side Door platform. Side Door offers transparent settlement sheets that Hosts and Artists ca...
Fri, 22 Mar, 2019 at 3:54 PM
You must be signed into your Side Door account. Click on the profile icon in the top right corner of the screen. A drop down menu will appear. Click on “Bi...
Thu, 4 Apr, 2019 at 11:01 AM
In order to begin chatting with a user to book a show, you must match with them first! Click here to learn more about matching. If you are the one respon...
Thu, 30 May, 2019 at 10:50 AM
Whenever a user clicks ‘Request to match’ or ‘Maybe later’ on an Artist or Venue from the search screen, that profile will disappear. Clicking ‘Maybe late...
Fri, 22 Mar, 2019 at 3:56 PM
If you'd like a match response reversed, please email us directly at support@sidedooraccess.com. A Side Door staff member will process your request ...
Fri, 22 Mar, 2019 at 3:58 PM
Multiple users can be added to a single Side Door venue or performer profile in order to help find matches, manage bookings, respond to chat messages, and m...
Tue, 28 May, 2019 at 3:21 PM
Side Door’s Stripe Connect integration operates on a 7-day rolling payout schedule that begins the midnight following the show and continues until the show...
Fri, 5 Jul, 2019 at 3:24 PM